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Humanizing Health Care
Creating Cultures of Compassion in Health Care with Nonviolent Communication
Melanie Sears, RN, MBA
102 pages; 2010
€ 9.95
Now that U.S. policymakers have tackled the first major health care
policy reform in history, it’s also time to take a candid look
at the dysfunctional culture that has such a dire effect on the quality
of patient care. In this engaging book, Melanie Sears, RN, MBA, leverages
more than twenty-five years of nursing experience to do just that.
From domination-style management, fear and judgment-based practitioner
relationships, and a poignant separation between physical, mental, and
emotional care, the costs of these factors are enormous. Sears argues
that the most effective way to evolve this problematic culture is to
shift the language used by those providing care.
Through real-world stories and practical examples, Sears demonstrates
the profound effectiveness Nonviolent Communication offers for creating
lasting, positive improvements in patient care and the workplace environment.
If you’re a health care administrator, nurse, physician, mental
health practitioner, or anyone who cares about creating a more compassionate
— and thereby more effective — health care system, then
you should read this book.
- Learn a practical, effective framework to:
- Reduce health care staff burnout and turnover
- Create a culture of mentorship and learning
- Transform nurse-to-nurse and nurse-to-physician hostility
- Compassionately defuse "problem patients"
- Reconnect to your passion for exceptional patient care
- Effectively address systemic problems as they arise
Also avialable in German: "Gewaltfreie Kommunikation im Gesundheitswesen" |
